Privacy Policy
ZAYRA operates this shop and website, including all information, content, features, tools, products, and related services, to provide you, the customer, with a personalized shopping experience (the “Services”). ZAYRA uses Shopify technology, which enables us to deliver these Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit our website, place an order, use the Services, complete a transaction, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using or accessing any part of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.
Personal Information We Collect or Process
“Personal information” means information that identifies you or can reasonably be linked to you or another individual. Personal information does not include data that has been anonymized or de-identified so that you can no longer be identified.
Depending on how you use the Services, your place of residence, and applicable law, we may collect or process the following categories of personal information, including information derived from them:
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Contact information, including name, billing and shipping address, phone number, and email address.
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Financial information, including credit/debit card numbers, banking details, payment information, transaction details, and payment confirmation.
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Account information, such as username, password, security questions, preferences, and settings.
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Transaction information, including items viewed, saved, purchased, returned, or cancelled, as well as order history.
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Communications with us, including information shared with customer support.
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Device information, such as browser data, network connection, IP address, and other unique identifiers.
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Usage data, including how and when you interact with the Services.
Sources of Personal Information
We may collect your personal information from the following sources:
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Directly from you, when you create an account, make a purchase, or contact us.
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Automatically, through cookies or similar technologies when you use our Services.
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From service providers, who assist us with processing, analytics, shipping, payments, and customer support.
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From partners or third-party providers.
How We Use Your Personal Information
Depending on how you use the Services, we may process your personal information for the following purposes:
Providing, Personalizing & Improving the Services
Processing orders and payments, managing shipping, administering accounts, and sending notifications.
Marketing & Advertising
Delivering personalized offers and advertisements based on your behaviour and interests.
Security & Fraud Prevention
Verifying accounts, preventing fraud and misuse, and ensuring secure payments.
Customer Support & Communication
Responding to inquiries and assisting with the shopping experience.
Legal Compliance
Complying with legal obligations, enforcing policies, and responding to lawful requests.
Disclosure of Personal Information
In certain circumstances, we may share your personal information with third parties, including:
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Shopify, service providers, and fulfillment partners (payment processing, logistics, analytics, customer support, etc.).
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Marketing and business partners to display personalized advertising.
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With your prior consent.
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Affiliated companies.
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In the event of a merger, sale, insolvency, or business restructuring.
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When required by law or to protect our rights.
Relationship with Shopify
Our Services are provided through Shopify. Shopify collects and processes personal information to operate and improve the store. Your data may be transferred to and processed in different countries. For more details and information about your rights, please refer to Shopify’s Privacy Policy.
Third-Party Websites & Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or security. Please review their policies before using their services.
Children’s Data
Our Services are not intended for minors, and we do not knowingly collect personal information from children. If you believe a minor has provided us with personal data, please contact us so we can delete it.
Data Security & Retention
We take reasonable measures to protect your personal information; however, no method of transmission or storage is completely secure. We retain personal information only as long as required by law or as necessary for order processing, dispute resolution, and account management.
Your Rights
Depending on your place of residence, you may have the right to:
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Access your personal information
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Request deletion of your data
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Correct inaccurate information
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Request data portability
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Manage communication and tracking preferences
If you are located in the European Union or the United Kingdom, you may also have the right to:
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Object to processing
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Request restriction of processing
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Withdraw consent at any time
Complaints
If you have any concerns or complaints, please contact us first. You also have the right to lodge a complaint with your local data protection authority.
International Data Transfers
We may process your personal information outside your country of residence. Where required, we use appropriate safeguards, such as Standard Contractual Clauses, to ensure a high level of data protection.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a “Last Updated” date.
Contact
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us by email:
For the purposes of applicable data protection laws, we are the data controller responsible for your personal information.